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The rep told me as long as I had the auto pay and paperless it was a penny a year. Does this ever expire? I heard it was until 2010. Anyone know the truth?

I had problems with the bill I received this week. The customer service person told me they have a "new system" and it is messing up some of the billing. On the same subject, the csr seem pretty worthless. Usually when i talk to them I try to get names, supervisors, etc. When i asked for the...