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Okay i am not sure where you get your info. but the box is not for encryption. the box allows a two communication between your box and comcast allowing for instant channel changes ( incase you order ppv or hbo etc) and allows you to run ondemand movies instantly without loading. Why would...

opps somebody got fired.

I have a simple solution to your problem, for about the same price you are paying now for basic preferred cable you can upgrade to digital starter and gain back all the channels you lost. Yes you need a digital box for all tvs that you want the full channel lineup on, but you will gain the...

easy fix. just call back, let them know you took the survey but saw no credit, if they say they cant help, simply ask for the manager. If he says he cant help then ask for his manager.

looks fine for me. are you sure you are tuned into the hd version of the channel. I have both the hd and the sd versions.

sounds like you have preferred basic. This doesn't include any hd channels. Now you tv may have a built in antenna, that can recieve over the air hd channels and you may have gotten that. In order to get hd channels, call comcast ask for the digital starter package, should be the same price or...