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They should have sent you a new receiver. The rep only sent a technician because the employees are ranked negatively by the number of returns they process. By this I mean warranty exchange. Dish sends you a new receiver and prepaid shipping label for the defective box, no cost to you if you...

You should make Dish give you an RA before you buy a new surround sound system... If it works fine with the xbox, etc., it very well could be a faulty receiver. Dish will give you a free RA (you might need to get DHPP). They'll UPS a new one to your doorstep.