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Sounds like you're installing this on a travel trailer/motor home. Are you connecting the coax to an external connector that then goes inside? If this is the case, that may be the problem with the receiver receiving signal from the dish/lnb. Many times these connectors are bad or the...

If you have a phone line available to plug into the receiver, you can activate it by going to channel 114 on the remote control, then click right, right, left, left on the scroll buttons. A page will appear where you enter your account number. The receiver will activate itself through the...

Wish your system being ten years old, as you stated, I would first attempt a stab at changing out all fittings (the ends of the coaxial cable that screw into the lnb, multi-switch, ground block, receiver, etc.). It could be that over time one or more of the fittings or coax at the fittings has...

When you were setting up your HD receiver, did you notice a message indicating whether or not "B-Band Filters" are required with your receiver? If your receiver does not have the B-Band Filters installed internal, then you must install external filters to be able to allow the HD signals to...