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Finally got my HD!!!!!!!!!! Yupi!!!!! After 3 days of suffering I finally got my HD programming. I did it thru chat and requested to discontinue my current HD plan and reconnecting specifically the Puerto Rico HD Pak. He did that and voila it worked! If you are having trouble do not call CSR...

I have not receive HD neither.

Still without HD. Customer Support continues to lie. Now they say they are not aware of any problems with HD programming in PR !!!! I told the supervisor to start reading and educating. It is incredibly frustrating. Now they have their system down. Is it casualty that the day of programming...

Also frustrated Symbol I have had the same nightmare. I tried to call CSR and the only "intelligent" answer they give me is to wait until August 1. I even have the HD enabled HD pak on my account and all HD channels are red! Very Very Very frustrating. I hope we have HD in the morning.