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Thanks for posting Kormic911, its nice to hear the woodway side of things. I have recently quit my job at West, so I dont have any issues explaining to you the job I once had. I worked on email/online chat support, I actually rather liked the agents I spoke with from SA through Online chat...

I, like the original poster, work in VOOM customer service. The original poster is a friend of mine, that I have worked with for many months now. I apologize that you took his post the way you did, not all installers are bad. I have heard of installers calling late at night, after Installs INC...