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I did email ceo@dishnetwork.com and got an email back the same day. I was able to upgrade from the 510 to the 522 (at no cost to me), but I'm guessing only because I had been a customer less than a month. This is the kind of thing that keeps customers happy.

I recently subscribed to Dish Network. I have only 1 TV, so I got the Dish DVR 510. I didn't know the difference at the time, but I became quite frustrated when I realized that if I was recording a show, I couldn't watch a different one. After some research, I realized that the 522 would have...