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Thats the problem with having people who aren't DTV employees doing this dirty work...

I called 1 800 directv, the voice prompts asked if I was a current customer and then asked what I was calling about. I said retention and it asked if I wanted help adding equipment or wanted to cancel. I said cancel and after a few moments retention was on the line.

This is how it is everywhere...cable, phones, etc. Their focus is on getting you in and making it more painful to leave as a retention technique! Ultimately its NOT what they teach us in marketing classes but when everyone does it you start following suit. Why give someone a bonus if they are...

I am new here but a 4-5 year DTV subscriber and former ST subscriber. Two kids in 2.5 half years means no money for ST but I got REALLY excited when I saw this thread. RZ was my fav part of ST. I tried exactly what you did. Said retention to the voice activated thing and I was connected to that...