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I find it hard to believe that no one else has had this issue before? I tried the system refresh/reauthorization via the online link 3 times and nothing. I ran the advanced diagonstic through the receiver by hitting select during boot up and everything was fine. No suggestions?

I had the exact same thing happen to me. My HR23 froze, wouldn't respond to the remote or front panel buttons. I hit the red button reset and now it goes through the "self-check" etc. and then asks me for my language preference, dish settings and then goes to a screen that says I need to call...