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Can anyone tell my a way to ping my receivers when the customer doesn't have home phone lines. The only way I can get a promotion is if the receivers ping. The problem is nearly everyone is using cell phones. (except old people) Is there another way of pinging? I know that if the customer has a...

Believe me, the last thing you want to do is go to U-Verse. I was an installer there for 2 years and 90% of the problems the customers where having was picture freezing. The problem your having may be as simple as one of your connectors going to your DVR needs to be replaced. And that's an easy fix.