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Follow Up Installer says UPS to blame. Box sitting in another town. Wanted to send installer out anyway to check my connection stating that as I am on my second box already "its highly unlikely" that another box is bad....and then wanted to argue with me about it. I had already been through...

Thanks Sean, but................... No one from VOOM has contacted me, phone, email or otherwise. Installer who cancelled yesterday and was to be here at 5PM just called (6:40PM) they can't seem to figure out where they (local installer) shipped my receiver............ and so it goes

Sean, Thanks for the reply. Wilt emailed me 12/31, said he'd "get right on it." I'm tried of telling my story...nothing changes, nothing improves.

David, I hear ya. Installer cancelled today FOR THE 2nd TIME bringing me my 3rd receiver. I have been trying to hang in there, but the equipment I have had so far has never functioned well and the service stinks. So far VOOM, while nice images (when I have them), has been not much more...

PlusPacks Lucky, one free PlusPack beyond 2/29/04 for free is exactly what I was offered at sign up. I clarified this several times with the CSR at the time and again with another on one of my many calls to VOOM. Something about being a "Charter Member"...

Congrats! As a start up VOOM is not without it's struggles. Be persistent and report all issues, however small you might think they are, to VOOM. I have found this forum to have very nice folks involved and very good info. And even though wires and communications sometimes get crossed....the...

Holding on Hi Sean, Thanks for the reply. Despite V troubles I have very much enjoyed the forum and no longer feeling so alone with this. I appreciate all the info you and others have placed out here. I realize some problems are to be expected, but how much? I have seen Wilt's posts...

The Jury is still out on VOOM……. and I imagine will be until late March or until I get my first bill. It has, to say the least, been a rocky start and continues to be incredibly frustrating The HD pictures are GREAT….when I have them………….. Cliff notes on my install horror story are: took...