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In BC. Nearest town in the listing is Sidney, so we're using those numbers (azimuth/elevation/skew) for the setup. Haven't gotten anything other than 0 though. Thanks for the response. I'm only here until tomorrow morning though, so I might have to suggest they hire a contractor or something...

I'm having the same problem as the original post. 0 signal strength and it looks like we have the new LNB. A tech support person at Shaw said that 4128 was the wrong number to use (manual out of date I guess?), but didn't give me a new one. She just said that if the cables were connected...