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Update Update: Last night I did another reset on the offending receiver, and also rebooted the external drive. Nothing. I read somewhere on here a suggestion to try three resets in rapid succession for lost data problems. Is this legit?

Would there be any benefit to re-starting the external hard drive itself?

I have a whole house system, three HR20-700 and one HR23-700. One of the HR20's is connected to a Western Digital My Book AV DVR Expander 1 TB USB 2.0/eSATA External HD. Everything has been working fine, until yesterday's software update which gave us the new HD Guide. Last night, we realized...