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It has been almost a week since my HD upgrade was installed. I am very satisfied so far with the entire system. It even improved the picture quality on my one older TV. But, I do agree that existing customers are not treated well for their loyality. By offering these sweetheart deals to new...

The discount I got at the end was very similar to what a new customer would get, which is what I wanted. During the final 12 months of the contract I will get about $20 discounted from the bill. It is a shame I had to go up the foodchain to get it.

Long time reader and new member here. To give a little background. I have been with D* for over 10 years. Other than for a Tivo bought in 2004 I have never upgraded equipment during this time. I also have never called in asking for a reduction in my bill. Over the past couple of years I have...