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We should be grabbing the friendly name for both Hoppers and Joeys. We'll look into why it's not happening.

Can you send me a DM? Would like to get the details.

New 10' apps for FireTV and AndroidTV will be available later this year.

Nice catch. We'll get it fixed. -Rob

Thanks for the feedback. 1. This actually has nothing to do with the update. Some channels will have this capability and others will not. 2. This is on our radar. 3&4. Let me look into that. 5. We actually filter the guide by program and not by channel. So if the current event is not listed...

Android is actually out as well, but you there's no way to update in the Playstore before you are targeted like there is with iOS.

This is what happens when the STB factory default is selected, so you may have accidentally hit it instead of the YouTube reset in the menu. After YT is reset, the box can get in a state where the issue occurs again. The permanent fix for this issue is in the next label though. Thanks, Rob

The Joey 2 does have a faster chip, but it has the same amount of RAM as the Joey 1.

Hey guys, the OTA issue is something we have been actively working on. There were fixes in the last two releases that addressed some of the issues, but we are testing the full solution in beta right now. It looks good so far, with the pixilation on DVR and Joey playback completely resolved. It...

Outputting in 4K does not always require HDCP 2.2, just like not all HD content requires HDCP 1.1. Multiview does not require HDCP 2.2. Whtmakaveli - can you PM me your Receiver ID. I'll have the team take a look to see what is going on. Rob

Going to nothing but a black screen is most likely a handshake or hardware compatibility issue. The Hopper 3.doesn't go to HDCP 2.2 for multi-view mode. Typically when it is an HDCP mis-match, the box will throw a pop-up I have a couple questions to try to narrow down what the root cause, if...

The only time your box should reboot without warning is when the Hopper hits 72 hours without a reset. The standby message does not in itself indicate that a reboot will happen immediately after you allow the box to go into standby. The nightly reboot time is randomized across several late...

In the new UI, (regardless of HwS vs Hopper 3) it was changed so that the box will not try to do the nightly update unless it was in already in standby. The only time you should see a message is when your TV is on and you haven't touched the remote for X hours after the end of the first program...

If you can't see the hopper from the pairing screen try rebooting it and trying to pair immediately after. Also can you PM me the details of your wifi setup? In order to see the pairing popup you need to be in front of the hopper you are pairing to. Also make sure that pairing is enabled in the...

Hey guys, Facebook issues should be resolved. Let me know if you are still seeing them. Rob