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    TimeTrax and Sirius Sportster

    Hi, It is coming, we are waiting for the product to be finished and delivered from the manufacturing plant. I don't have an ETA at this time however. D.
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    TimeTrax and FTA

    No it does not work currently with these mediums. D.
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    Lost the 'right' channel

    Once again I apologize for the delay. Glad you hear you are up and running again. D.
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    XMPCR Question

    What u Hear is exactly that. It is the controls for what is being outputted to the speakers. If you are using the XMPCR you should be using Line-In. Make sure that the audio cable that goes from the XMPCR is going to the Line-In of the sound card. Derek
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    XMPCR Question

    In the TimeTrax Recast Program Group you will see two versions of the software. If you run the version with "online" in the title you will be recording from the Internet. If you run the version without "Online" in the title you will record from the XMPCR If you are using the XMPCR you...
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    xm login error

    XM has changed the way the login routine works. You will need to make sure you are running the latest version of TimeTrax. At this time it is version 1.8 Thanks Derek
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    Lost the 'right' channel

    Hi, I am very sorry to hear that you have not been given your new code. We do not change the radio ID in our systems till after you let us know that you got the radio. We do this for security purposes. If you could please open a new ticket and indicate what your new radio ID is I will...
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    NEWBIE: XMDirect "package" Q

    It will require you to activate an additional radio on your subscription. Derek
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    waiting for channel load

    That is correct, The new version has been adjusted to accept the new way that XM is transmitting their channel list. http://www.satelliteguys.us/showthread.php?t=64827 D.
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    XM USERS - Waiting for Channel Load issue....

    Hi Everyone, We have identified the issue to be with the Satelite provider. They have changed the manner in which they are broadcasting their signal. Please download and install this latest version of TimeTrax Recast from our website. Simply install this version over top of your...
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    waiting for channel load

    Replies to tickets are happening very quickly. We require a ticket to be opened so that we can track it and do proper follow up with those who require the assistance. Tickets can be opened by going to: http://help.timetraxtech.com Thanks Derek
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    recording at a significantly lower volume than regular mp3s?

    If you open a support ticket one of the techs can help walk you through how to adjust the recording properties. Thanks Derek
  13. D

    20060301_2125.mp3

    Hi, If you open a support ticket one of the support techs can help you with this issue. Thanks Derek
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    waiting for channel load

    Hi everyone, We have identified the issue, If you could please open a support ticket we can direct you on how to fix it. Thanks Derek
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    compatible devices

    Hi, At this time our software and interface is not compatible with the Polk XRt12 We are always looking to develop new products and interfaces. I will mention this one to the developers for future consideration. Derek
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    Reboot/program closing problems with Sirius + AMD Athlon 64 X2

    We are working on it and we will have a beta release out shortly. I can't say how long it will be as that is up to the development team. I can say that it is being investigated. D.
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    registration?

    There are two program choices in the Program Group. TimeTrax Recast and TimeTrax Recast Online It is possible that you were launching the wrong one (the online version) D.
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    v1.6 nothing but reboots

    Hi Brian, It is being worked on and when it is ready for public beta it will be released via our website and this forum. Derek
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    Lost the 'right' channel

    Hi Mike, The ticket is currently with Harry who is away from the office for a while. I will see that it gets redirected to Andrew who will take care of you. Sorry about the delay. D.
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    Lost the 'right' channel

    Hi, If you check the update on your support ticket you will see that we have an offer for you. Derek
  21. D

    dB levels

    You can try the following: 1) Go into the Levels setting of TimeTrax and make sure all the inputs are correct. (It is the clickable on the main screen that says "Levels") 2) Make sure that on the Configuration screen of TimeTrax the proper recording device is chosen. 3) Go into the...
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    I Need a Registration Code - TT has been unresponsive

    I am not sure why you haven't been replied to. I will personally take care of this when I am back in the office later today. Responses typically take no longer than 24 hours, I will investigate this fully. Derek
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    I Need a Registration Code - TT has been unresponsive

    Hi Erik, Your key needs to be reset to match your new radio. We do not reset the keys until you have recieved your new radio for security reasons. I have not seen a ticket from you saying that you have the new radio. Did you update your ticket or just send an e-mail? Responses are...
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    Reboot/program closing problems with Sirius + AMD Athlon 64 X2

    If you visit our help system there is a complete Knowledgebase section for these issues already in place. http://help.timetraxtech.com We like to handle each support issue at a personal level so that we can offer targeted support and it will help us keep track of issues for the...
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    how can you stop duplicate recordings?

    There is a feature on the configuration screen that will prevent duplicate files from being created. If you check out the documentation I believe there is a mention of it. Derek
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