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I am confirming that this worked. I Reset my box and then couldn't access any On Demand stuff, called in and the rep said my On Demand was turned off. Wasn't sure if the reset did it, or whatever. She turned it back on and I now have access to both HBO and Showtime On Demand. Thanks!

I tried this and they still give me the same nonsense about escalating. I also have Showtime and On Demand (1545) works for that. I have called about the lack of HBO On Demand several times over the last two months. I am going to try the online stuff suggested in this thread, but DirecTV had me...