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Mark/Marek - same person, he just likes to have a split personality between the different platforms he works on! :biggrin2:biggrin2

Yes all times listed are mountain time.

Updated Shifts Michael H - 6am-2:30pm Fri/Sat off Erika P - 6am - 5pm Sun/Mon/Tue off Tommy F - 6am - 5pm Thu/Fri/Sat off Vanessa K - 6am - 5pm Sat/Wed/Thu off (eff 3/4/17) Laila S - 6am - 230pm Sun/Mon off Matt G - 6am - 3pm Sat/Sun off Keli M - 6am - 5pm Sun/Tue/Wed off Chris S - 11am - 10pm...

When a smartcard is needed, the system knows you have requested Flex Pack, so it may allow you upon activating the smartcard. But you still had to go through an agent to initiate that.

Once you are on Flex Pack, you can make Channel Pack changes on mydish.com, but to get Flex Pack initially it needs to be done through an agent.

We currently do not have an expiration date listed with the information we have about the The Renewal Offer. That date listed is the date provided to accept the agreement or the offer is removed. It is more than 30 days, but it probably is the end date of their specific billing cycle for the...

You have 30 days from the day you sign up for Renewal offer to accept it via mydish.com, or the offer would be removed from your account. This should have been explained to you when you were signed up for the offer. There is no need to call back to get the autopay credit. It will...

Send me or one of my agents a private message with your account and pin, and we can research this for you.

Correct, part of the qualification for the Renewal offer, is all deferred credits need to expire.

No. Accounts eligible for Ebill/Autopay Offers do not require a contract.

No, if you are not under the Renewal Offer, or eligible for the Renewal Offer, it does not include the two year price lock on the eligible core packages.

Ebill/Autopay Savings Offer works in conjunction with the Renewal Offer, or can be offered when moving to Flex Pack. Looks like in your case it was offered as a part of moving to Flex Pack, which DIRT can offer/add.

Getting Flex Pack and the Renewal Offer are two completely separate issues and qualifications. You may be eligible for one or the other, both, or neither, depending on the qualifications.

We have information about the Flex Pack, and Add Ons, but there has been no information released yet about the specific channels mentioned by the OP.

We currently do not have any official announcements, or information in our system that these channels have even launched, let alone that they are part of any package. We have sent questions about this up the ladder, but at this time anyone that calls about this will not receive information they...

Flex Pack and the Add On Packs are excluded from the Programming Change Fee currently.

We have an existing customer Renewal Offer promo available as of today. This offer includes a 2-year price guarantee that will ensure the existing customer's discounted core programming price will not increase for 24 months. The e-autopay $5 credit is available for existing customers under this...

With the Regional Action Pack Add On, your in market RSN would be available.

We would need a pm with your account info to see if you are eligible for a Wally.

The idea behind the new Flex Pack, and Mini Add On Packs, is to get customers into the right programming, at a better price, creating more of a permanent solution, versus a temporary one using credits. So if you have credits already you may not be eligible to get Flex Pack, until the credits expire.

To be honest we don't know much about that new office where we are at. The only info we know is from the press releases earlier this year on the subject.

Updated schedule. Have some new peeps that are still learning the ropes with how we work and respond to forums, so be nice....at first. :devilish Michael H - 6am-2:30pm Fri/Sat off Erika P - 6am - 2:30pm Sun/Mon off Tommy F - 6am - 5pm Thu/Fri/Sat off Vanessa K - 7am - 330pm Fri/Sat off...

Dialing our main line for customer service would not be very helpful. Please send me a pm.

Our area code is 720, but when I call the number with 720 it is an invalid number. Send me a private message with your name and best contact information, and we will get this to Our area code is 720, but when I call the number with 720 it is an invalid number. Send me a private message with...

Send me a pm with your account and pin and I can check it out.