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The issue I have had for a couple of years is that all timers that I set are getting deleted without my interaction. The recordings I do get manually also deleted. I have Hopper 3 and 1 4k Joey. Spectrum Wifi with secure password. After the 5th H3 replacement, I gave up.

All. There is nothing set to auto delete recordings.

All recordings

I unplugged the cable from the router but after twenty minutes or so, the recordings started deleting. We don't have any remote DVR devices.

The minis actually will be identified as the source of deletion if recordings were deleted from them. The source is the HR54.

There are 3 minis but this is happening all hours of the day while no one is home. The code always is connected with the HR54 name. MBHR54(1001). I do not see a ClearMyBox for the HR54. We have performed all types of resets as requested by Tech Support.

The settings were changed to only allow deletions from the HR54 so no one else can delete. Also this is our second new HR54 in two weeks and the issue has been the same.

It is the 8500 series purchased October 2014.

I get the (1001) code associated with the HR54 on history. It will allow playback while still on the DVR. The issue is that the recordings aren't staying on the DVR long enough to be watched. It is as if something or someone is controlling the DVR but deleting all recordings even on demand.

Also, not all brands support the new C61. My Samsung UHD would not work.

I have used both the R button and select. This is happening with series timers as well. It is impossible to watch a recording from the DVR.

No. We are on a secured connection.

Currently the setting is on Keep until I delete on Record Defaults. I have also tried the setting on "Keep until disk is full". All of the timers start as normal but the recordings don't last on the DVR at all. Many delete before they are finished. I have even replaced our router from TWC but...

I had an HR54 700 installed with 3 minis a couple of weeks ago. After setting several timers and having them completed I attempted to watch one of the recordings. The DVR was auto deleting them until eventually all of the recordings were gone. I called tech support and was sent to protection...