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I have been trying to get a resolution for this issue for over two months! I too was sent a new mini genie, which has been stated did not fix the problem. I have spoken to numerous CSR's and had techs come out three times. Have been told from the beginning this is a software issue but come...

I am in South Carolina and have been fighting with DIRECTV for over a month now regarding the issue with 4K and the message not authorized. I have been told that it is an issue that engineering is working on. I have been in contact with DIRECTV on the phone and chat. The last rep that I had on...

Hold power button in for 2 seconds, release and then hold power button until the unit is booted up. This will force a software update. Only issue is the remote has to be reset with enter/mute buttons.

I purchased a new 4K TV 2 weeks ago. DirecTV came out, upgraded the DVR, it worked for about 4 hours, a software update came in and it has been down since!

I am being told by DIRECTV that all 4K service is down due to a software glitch. I am receiving a message that it is not authorized in your area. Is anyone else experiencing this? Also, any recorded 4k programming will not play either, same message.