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Lol...ok...firmware issues with that box?

Thanks for all the replies. Customer DOES attempt to download more than 1 episode at a time(impatient) but from what he explained to me he always chooses "watch later". I will say it seems the receiver struggles with queuing regardless of which option you choose. It seems to work best when you...

I have a small update in case it would prove helpful to someone later on. Customer has a Hopper w/Sling. I'm not sure what model that is but it is running U224 firmware. Whenever I checked network details in diagnostics the server connection was always red and displayed "failed". Using a...

Gotcha, Thanks for all the help. So is there any fix then if its buggy software? I will hopefully get on site tomorrow to check the version for myself.

Is that software version something the Dish Installer should be aware of?

I've tried a bunch of bandwidth settings(luxury of being the ISP). I've tested with the customer on the phone with speed settings of 5M, 8M, 15M, 25M, 50M, and finally 300M. I have not attempted to change the route decision to use a different Tier 2 carrier. That's a change I'd be willing to do...

I'll gather the box model and software version. I'm not sure he can get that for me so I'll make a site visit. I was told by the dish tech that his speed should be fine for VOD. Immediately after moving him to 300M he attempted to play Westworld and it worked for about 10 seconds then said...

Full disclosure: I am not a dish subscriber, I am a Network Ops Tech at a small ISP. I have a customer who is unable to consistently use Dish VOD. It will work about once a day but never consistently. He has troubleshot with the Dish tech and received 4 different STB's but can't seem to get...