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Has any one called and gotten an update from DIRECTV? I don't have the patience to call and speak with 4-5 people before I get someone who knows about this issue.

Was the firmware different on the new box inazsully?

I am new to DirecTV. Didn't have a 4K TV for my installation last week, so I got 1 HR-54 Genie DVR and 3 Genie Minis(non-4K).Purchased a 4K TV and called to schedule the technician to upgrade 1 of the client's to a 4K client and move the HR-54 to a bedroom that has 1080p. Tech was able to move...