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  1. Iowainstaller2017

    hopper 3 and Joey 2s lose audio at random video keeps working

    Here's what my boss just found out from our Dish Rep. There is a known issue. According to whoever she talked to, there was 577 "known or reported" cases of this nationwide. The people with known issues were put on a list and they said their engineers were working on a resolve in the form of a...
  2. Iowainstaller2017

    hopper 3 and Joey 2s lose audio at random video keeps working

    I got a customer with a Hopper 3 and 2 Joey 2s. All tvs will lose audio at random while they are watching them. The video keeps playing as if it is muted. I cannot remember their TV brands at the moment but they are fairly high dollar tvs. All boxes are hooked up DIRECTLY to each tv with HDMI...