FYI, our equipment is as follows
Arris SB6190 software version 9.1.103AA45
Netgear Orbi RBR50 (one satellite) firmware V2.1.4.16
For whatever reason, we cannot connect to the VOD server via those items (but can through a cell hotspot) also, the Hopper sees 4 SSIDs with the name of our network...