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Thanks to everyone for your comments and suggestions! I'm sure one of the units was a "refurbished" unit because of the way it was packaged. The other one appeared to be brandy new! I will see how our service visit goes on Wednesday. I tend to agree with you, CRB. I expect when I buy...

We should have listen to our local dealer who said he's had nothing but trouble with them and actually didn't want to sell it to us. The 721 we have had for two years and it's been great!

No problem...I find it hard to believe that we've had THREE lemons!!! When it works, we love it! But boy can it be frustrating when it doesn't. No one else make a dual tuner DVR for Dish, right?

Thanks for you quick response. We shut off the receiver whenever we're done viewing, including in the evening and, yes, the receiver is set up to take upgrades automatically. It is on a component rack, open on all sides and a 5" clearance above it. The cable is RG6 Quad Shield with all the...

We have had a 921 for 4 1/2 months, or I should say we've have 3 different 921's for 4 1/2 months, and have had nothing but trouble. The first one had a bad hard drive. So they sent us another one. The last two that we've had have each had different problems. They include: picture freezing...