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Also DISH tech support is clueless 99.9% of the time. They're just reading from a prompt. They've likely never even seen a receiver in real life. You should see some of the work orders that get built for us techs. It's like they're just pushing buttons at random. Half the time I have to call and...

Sounds like an external harddrive failure. Its unlikely you'll be able to keep your recordings. My recommendation would be to send in the HD to a data recovery specialist and see if they can transfer your data to a new drive. If you get a new drive I highly recommend going with an enterprise...