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It was, as predicted, an HR21 - but they are shipping me the AM21 no-charge, which was a nice surprise (and good customer service).

Just got off the phone. Free upgrade to new dish and receiver - no charge and no commitment. Installing tomorrow morning. Perfect! $50 for the AM21 if needed (claimed they were still in the middle of the switchover from 20 to 21).

Sounds like time for a complete hardware refresh, so to speak. Thanks!

Thanks for that! My current unit handles that all in one and I probably wouldn't have thought to even ask. I notice a couple topics down mention of a 5-LNB dish. I don't get any of the extra sports packages and probably never will. Is my current dish good-to-go for a few more years?

Our HR10-250 is dying or dead. We have an oval 3-LNB dish and live in the Portland, Oregon area. We do get OTA local channels via antenna, some in HD. Is there anything special I should do, ask for, or be wary of when I call DirecTV and tell them my 3-year-old HD-DVR done died? Thanks for...