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Yes!!! I have the exact same situation...but I see that you actually got to talk to a real person! It took me 3 nights to finally get through, (50 min wait 1st night...hung up..35 min 2nd night...hung up) got through tonight after only 20 minutes. I upgraded to the top package last month and...

I had lightning take out my receiver at the first of the month and they let me sign up for the protection plan over the phone to offset the cost of replacing the unit.... Great customer service! ;)

I am using the S-Video connector...it's not the picture quality so much as the BIG difference between what I was used to with the Hughes and the D-10 in all around menu quality, navigation and features. I messaged Mike5199 about his offer and hope that works out... Thanks for all the replys...

I've had DirecTV about 10 months and have been very happy with it so far. (No HD, no Sports or Movies and only 3 PPV family movies so far). Cannot get cable were I live... My problem...My setup came with a Hughes receiver that I was very pleased with. 2 weeks ago we took a close lightning...