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Update: Voom still is not working, I decided not to spend my whole weekend trying to get it to work so I I unhooked it and have it sitting on the table for the installer to come back and take it away. I appreciate the help from you guys and especially Sean Mota but I will be going back to the...

I'll try it in the morning I've had about all I can handle for today. I'll keep my fingers crossed. Thanks for the help

Yep the same no authorization message came right back on screen as soon as the reciever loaded up without me touching anything.

No luck on the reboot it just boots back up right into the same error message

On the #1 Link mine is like this: Polarity: Right checked 22 KHZ Tone Select: Off checked Synbol Rate: 22.0 Coding Mode: 2.30 EMM Provider ID: 4224 Freq. 1003.125 And where yours says tuned mine says tune The authorization picture you have is the exact same as the one I have.

I got in there and mine on #5 is the same way it says to push the yellow button to un-authorize until reauthorized by provider. What do you think would happen if I did this or the factory reset?

I can't find the screen your on in the first link. How did you get there? On the second link mine is like this: Reportback: Start Trip Count: 38 Long Line says IDLE Unit Id: Has unit # Phone: 18005826422 Last Report time N/A Last Report Status N/A

Sean, How would I find this out?

rudolpht: I can't get any channels all my screen says that my box isn't authorized. It's weird the only buttons that will do anything on my remote are the power button and the green button that will take me to the main menu. If I try to push any other buttons all I get is that evil screen...

Sean I sent you an e-mail Thanks for the help

Thats good to hear from someone else I thought that the person from Installs Inc. was feeding me a line of BS. Do you have yours hooked to a phone line? Keep me posted, hopefully we can get this fixed I've had my TV for almost a year and am dying for some HD programming on it.

He said I needed one to activate the reciever and that they also wanted one connected at all times. rudolpht: My Authorization status says: CS something is wrong because yours says: SWO

Well after another LOOONG phone call I finally got a supervisor which tells me I need a landline to use Voom. Well this is a great time to tell me this since I just wasted a vacation day and lots and lots of time and cell phone minutes on this POS company. This is the most poorly run company I...

To make this even worse I just went on to my voom account on Voom's website and it shows my account and everything on it as being active. I wish!!! I guess I'm going to call them again. I'll keep you posted.

What do you mean check the inputs on my TV?

[Can you connect to an svideo or composite input on TV to look at download??] I could do this where would I look for the download?

Software version V00.05.08 I'm pretty sure I got the download that is when this authorization stuff started here is what else it says Sat Map 4560 Off Air Map 0038 # Sat Channels 126 # Off air channels 03 this seems way low compared to my old OTA reciever IPG Region 17

They all say that my signal is good and that was as high of a signal he could get. Then when called to get the download started they told the installer that anyhing around 50 was good for this reciever and as long as the green light on the front of the reciever is on I am getting a signal???

THey called into authorize but the install said they had to wait for the trip count # to be higher?? I am at 8 now on the trip count and have been as high as 15 before I restarted due to customer service thinking they could help. My strength is around 50 and signal power is 62.

HELP new VOOM install not working!!! Well I took the day off and was suposed to be watching voom by now but it isn't working. THe only thing I can do is go to the options menu or see a big box that says that my box isn't authorized call Voom. THen I call voom and they can't figure out anything...