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can someone tell me where I went wrong with this mp3, it downloaded has a title and is a 4.7 meg file it acts as if is playing but no audio?

:confused: I purchase xm connect which include timetrax software. I have the product in hand and now can not get anyone to give me keys to activate the software, emails back and forth to support and now today they stop responding to emails. all I want is the stupid activation keys to use the...