Search results for query: *

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    Customer Retention?

    Even if they could just give me a deal on an HR10-250, I'd be happy. I'd pay $100 for it, I'm just not paying $499. The standard HD receiver I'd like free, but I'd pay for the DVR.
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    Customer Retention?

    Did I mention that I am currently under contract with DirecTV? I've only been a customer since December. By recommiting, would I be extending my contract for 2 years starting now, or by two years after my current contract is up, meaning for the next 3 1/2 years? Or will they just blow me off...
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    Customer Retention?

    I don't live in an area that will likely ever get HD locals with D*, so I shouldn't need the 5LNB dish. The local cable company offers HD locals, but I refuse to go to them. I need to stay with satellite. I'll try what you said, that I'm looking at the local cable company's offer, and see...
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    Customer Retention?

    I'm not the type to call up and start making threats anyway. I'd probably go the route ScottJayhawk mentioned. Especially if the current deal is free HD receiver for new customers, but not for existing customers. Cell phone companies are like that. If you're not a customer yet, they treat you...
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    Customer Retention?

    Any recommendations or advice? What do you say to them? I want to get an HD receiver (not dvr) to go with my standard DVR. I would switch between the DVR and HD receiver. But I don't see a free upgrade right now. Are my options to either wait until a free HD upgrade is available or call cust...
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    Customer Retention?

    I'm new to the DirecTV forums, and I keep seeing people mention talking to "customer retention." A customer retention dept sounds like the people you talk to when you ask to cancel your account, and they offer you deals to stay with them. Is this the case?