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Same as me... I had the same issues. Freezing. Non-recording. Daily restarts. One reset actually nuked all the shows on my hard drive...GRRRRRRRR! After SEVERAL calls they FINALLY agreed to send me a replacement unit (a refurbished R15-500 to replace my smaller, crappier R15). I'll let...

Yup, I've been on the phone often... Of course I've called Direct TV...several times. I'm updated to the latest software (July 26th), and still crash daily. "Reset it and see if that cures the issue". Which issue? The crashing 4 times a day? The non-recording? The non-playback of...

Stay Away from the R15... I would purchase a TIVO unit before I went with the R15. There is nothing positive to say about the R15 that I've had...Lost recordings on reset, crashes about 4 times/day that need resets to recover from, non-recording of preset events. And so on, and so on, and so...

Wow, I've never been bamboozled into becoming an unknown alpha tester before. Crashing during simply watching live TV. Crashes during recording. Not recording, even when trying to record live tv. Being told to reset the unit, only to lose ALL recorded items. Being told to reset the unit...