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just as an update, i got back with the retention dept last night, triple checked with the 3 identifying numbers, then the lady confirmed she got a popup on her screen stating i needed to dispose of the box.

So, I just cancelled my account today, and when I went through the retention dept, the rep told me that my equipment needed to be returned. Not a big surprise there. However, the surprise was when the rep told me that my HR22 (HD+DVR) was being "phased out" and that I didn't have to return it...