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Thanks Brewer 4 for those words of wisdom, especially about the retention dept! I have been a customer (paid on time) for about 12 years and they love me or so they say. Anyway, this post is to cancel the call for help on pixelization. Instead of the 10 minutes I normally use to reset, I yanked...

Hi Guys, I'm a total non-starter when it comes to AV equipment. I do have considerable IT experience so at least I'm in the ball park. I have a Hughes HDVR2 which I'm very fond of (mainly because the reviews for the new Directv DVR equipment say the new stuff is such trash, don't bother...