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    Sears made it's choice

    This was the experience at my store as well. We actually had a pseudo-rep for Voom but she was just a part-time merchandiser with little knowledge of the technology. I was the only associate who ever sold Voom systems, primarily because I was an early adopter. For the original poster who blamed...
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    Voom and Sears

    Well garsh, I dunno if I can figger out them thar fancy buttons on that thing. Actually, I know a lot of people at Sears, including myself, who could demo it just fine.
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    Voom and Sears

    Sears actually uses a special DVR device which was contracted out to Dish a couple years back to provide an HD feed for all the TVs. It's not an actual live feed you're looking at, although most stores can switch to other channels if need be (a no-no according to the company btw). It's special...
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    Why Sears is a bad rep for VoOM

    There's actually only around 800 full-line store with electronics departments, but yeah I agree there's huge potential. I've done about a dozen activations during the "free-equipment" promo. Not sure how many signed up directly through Voom after seeing it in the store. Some stores much larger...
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    Why Sears is a bad rep for VoOM

    I do appreciate your response. These threads often turn into "Sears Suckz LOL" but there are a lot of factors that go into successfully marketing a new product and both Sears and VOOM haven't got up to speed yet. I'm as frustrated as you guys, especially when I hear the horror stories. I love my...
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    Why Sears is a bad rep for VoOM

    In the next month or so all the stores will be rolling out a brand new shiny display unit for Voom. That should take care of the sloppy display problems in a lot of areas. Like I've said before in earlier posts, it's not ENTIRELY the store's fault about the problems with the Voom roll-out...
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    Sears and Voom

    A lot of stores have had similiar problems. It goes back to bad dealer support. We can't just call up Voom an schedule a service call. We have to go through a dealer support rep (where you usually have to leave a voicemail and hope for a call back.) Our display is finally working after the third...
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    Sears and Voom

    I can assure you there are as many bad experiences with Best Buy or Circuit City salespeople in reguards to product knowledge. Retail is hell these days and you have to be mental to want to work in it. All of these stupid comments "LOL Searz people R dum LOL" are getting old and clouding the...
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    Sears and Voom

    OK, guys, I'm going to give you a heads up on the Sears-VOOM problem. I'm a VOOMer AND a Sears employee and I think there needs to be some background given. The responsibility lies with VOOM and upper Sears echelons. When VOOM was introduced it was LITERALLY dropped in the stores with little...
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    Nebraska Voomers?

    VOOmer in GI I've been a Voom subscriber in Grand Island for about a month now. Went with Voom after a nightmare trying to get Dish HD installed. I was cancelled on TWICE by the installers on the morning of the installation, after I had taken time off work because of "overbooking." I got so...
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