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  1. J

    Message - 4k Not Authorized at this location.

    I also encountered audio stuttering with RVU, translating into use of a C61k. This, in turn, generated a new set of problems, instanced by downloaded programs experiencing recurrent black screens during trick plays. Therefore, I fully echo your sentiment "can't win for losing." I suspect such...
  2. J

    C61K issues

    If I remember correctly (it’s been a while since transitioning from RVU to the client on my 2015 Samsung), there almost certainly was audio stuttering when accessing downloaded shows because 90% of the programs I watch are recorded. Don’t know about 2016 Samsung TVs since the DirecTV installers...
  3. J

    C61K issues

    I initially had an RVU connection on a Samsung JS8500, which resulted in repeated audio stuttering. To mitigate this issue, a DirecTV tech inserted a client between the HR 54 and TV. That measure eliminated the stuttering – in marked contrast to experiences others have mentioned in this thread –...
  4. J

    Message - 4k Not Authorized at this location.

    This morning, after power cycling the client, I successfully accessed downloaded 4k shows as well as channel 104; the “not authorized” admonition obviously did not appear. Hope this is not a transitory phenomenon. I also watched the local CBS channel so the reported contract dispute either was...
  5. J

    Message - 4k Not Authorized at this location.

    After viewing 4k programs for many months, yesterday I experienced the “4k not authorized” problem for the first time after performing an RBR when there was no image (just an interference pattern) while accessing the client. I spoke with first-line tech support who apprised me it is a known...
  6. J

    New 4K Receivers ?

    Perhaps I should have been more specific. The problem I am encountering is a black screen during some trickplays on some channels (to date, never with 4k, ST or CI) while viewing recorded programs; it typically lasts several minutes of recording time. I obviously would be interested if others...
  7. J

    New 4K Receivers ?

    I have encountered continuing problems with the HR 54/C61k combination and, consequently, interacted repeatedly with first-line and supervisory technicians over many months. (My issue now has been elevated to Engineering but I fear it simply will reside there with no resolution.) In this...
  8. J

    Hr54 4K

    My 4k setup was working fine the last few days – reflected in my last post, which was highly complementary of its picture quality – but stopped functioning Sunday evening (not recognizing the RVU in my JS8500, for example). To say I’m technologically challenged is an understatement but the...
  9. J

    Hr54 4K

    Recently had the HR54/reverse-band LNB install. It eventually required three AT&T/DirecTV techs to accomplish. They all were extremely pleasant and wanted to ensure I had a good experience but only one earlier had addressed a like task. In the event, one of my two 4k RVU TV’s was connected...
  10. J

    Hr54 4K

    Thanks very much to everyone who replied to my earlier questions about the interrelation between RVU and A/V receivers. In the event, I decided to go with the best sound bar offered by Samsung in concert with the purchase of a KS9500. The HR54 install is scheduled for next week. Please forgive...
  11. J

    Hr54 4K

    Thanks for the response to an earlier question and hope someone can help with the following issue, which resides at the edge of (or, better, well beyond) my limited technical knowledge. I was about to upgrade my entire home theater, including the purchase of a Samsung KS9500 (“DirecTV-ready”)...
  12. J

    Hr54 4K

    Gentlemen: please forgive what may be a naive question. I fully am upgrading my home theater, to include the purchase of a Samsung KS9500 (the system won’t be installed for at least two to three weeks). I currently own a Samsung JS8500, which is situated in an adjoining room. Will this...
  13. J

    Hr54 4K

    Scott: thanks very much for yesterday's presentation of the "job aid" addressing the reverse band LNB launch. I was concerned there might have been a circumscribed geographic area (or areas) for its initial rollout but, based on the first line of the announcement, that happily is not the case.
  14. J

    Hr54 4K

    Thanks very much for the welcome! I have posted hundreds of times at the “other site” (while characterizing satelliteguys as the “other site” at that location). I considered dbstalk to be DirecTV-centric, with satelliteguys as Dish-centric; the former offered particularly useful insights into...
  15. J

    Hr54 4K

    As a first-time poster at this site (but a 21-year DirecTV customer), just wanted to express my appreciation to Scott and twizt3dkitty for news presented earlier and amplified today about hardware requirements/availability dates regarding 4k linear channels. I purchased a Samsung JS8500 last...