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...but seriously...if you weren't on this board and you didn't know about the fee...you probably wouldn't know you could activate your hard drive. :D

I will be moving my installation to Utah here in the next two weeks and I was told the next available installation appointment is in mid-November. What's up with that? I hope they don't expect me to pay for service when I'm not able to use it.

Yeah, that's not even a fair comparison. Everybody knows the bills will come, there's no way out of that. But when you're lied to about the equipment and two weeks later the equipment you requested is available, there's a reason to be pissy. I'm sure the CSR knew there was going to be a black...

Well, I've had my 722 for about two weeks now and it took about two weeks for it to arrive after the conversation so about a month.

When my dish was installed, I was given the same time window you were given. The guy showed up after 9 PM and expected everything to be OK. No phone call or nothing. My kids were already in bed. Lucky for him I was so excited about the HD service, plus I didn't have anything going on so I let...

On the contrary, from a recent e-mail to ceo@echostar.com... Me: "I have been a Dish Network Customer for almost a month now, currently using the ViP 622 HD-DVR and ViP 211 HD receivers. When I called to activate my account, I politely asked if there was a black version of the 622 receiver...

Are the HD locals spot beamed too? From what I understood, only the SD locals are spot beamed. That may explain why I'm not getting my Salt Lake City locals in North Dakota.

I tried that too but, like you, I got the same "technical difficulties" message.

I have a question. I just made a "move" from North Dakota to Salt Lake City but I'm still getting the same Dish locals and Fox Sports North. From what I understood, I would be able to get the Salt Lake City HD locals through Dish along with Fox Sports Rocky Mountain and Altitude Sports. I...

Just got a response from CEO and they have removed the $200 charge from my account. These guys are so helpful it's hard to believe they work for the same company as rest of the E* employees.

elwaylite, Yeah I've got backups of the e-mails and I'll be sure to keep them until I see that charge disappear. Neutron, If you've got a pretty good reason for them to swap it out, they'll do it. It also helps to be within your first month of service too. You can tell them that HD-On Demand...

A different question here but sort of along the same lines...if I were to "move" from Bismarck, ND to Salt Lake City, UT, I could pick up the locals in HD through Dish but not the SD versions because of the spotbeam. Would the program guide have channel information for the HD locals despite the...

I tried logging into my account to "move" my service address but there is no way to update it. It only allows me to update my billing address. Is there no other way to do this without going through a CSR? If not, what exactly do you need to tell the CRS without making it obvious that you are not...

I actually got the folks at the CEO address to exchange my two-week-old 622 for the 722 "free of charge" but today I noticed a $200 charge. I gave a CSR a call and they told me it was for the upgrade and said they had no record of it being free of charge. I already e-mailed the CEO address...

Does the 211 even support DishCOMM? The attached literature shows that it supports it but I have not been able to network my 622 and 211. I actually called tech support today and they said currently only the 622 and 722 support DishCOMM. The 211 doesn't even have DishCOMM in the menu.

That sounds great.

Dish provided my HDMI cables for free. Well, they aren't actually complete HDMI cables. They are HDMI to DVI cables with an included DVI to HDMI adapter to convert it back to an HDMI connection. My TV doesn't have HDMI ports so I can't confirm whether or not it remains true HDMI through the...

Take a look at my first bill. The DVR fees shouldn't be on there right? Although, it makes no mention of "DVR Advantage" on my bill, I remember being told by the CSR that I was automatically enrolled for it unless I downgraded my package, surrendered the DVR reciever, or cancelled my locals. Is...

Are you sure there is no DVR fee with the DVR Advantage package? I'm being charged the $5.98 fee. Also, if you go to "build-a-dish" it still shows the fee dispite having the DVR Advantage package.

BTW, I called E* today about getting the $5 fee taken off but they said the 622 still requires a phone line. The guy didn't sound very confident in what he was saying, though. He didn't even know that there was an update today to allow the ethernet hookup. Hell, he didn't even know the 622...