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the 4th try was from an unplug... actually had tried that earlier as well, so like 3 unplugs and 10 reboots already... i'm giving up 4 tonight.

sorry sean, but that ain't the fix... reboot 3 times & everytime the voom guide doesn't even come on (no picture at all) 4th time I get it, hit the voom button and the box totally locked up on me. no voom tonight :( Oh well... just got thru to voom and the csr said she had 108 people on hold...

how will i know that all program guide is downloaded?

i'm having the same problem. I reboot the box (hold down power button for 10 sec) and it will reboot, i can change channels for like 10 seconds, then it locks up and i can't change channels, push the sat button on the remote and it goes into permanent standby and the red satellite won't go...