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At this point I am ready to leave. I have been a customer for over 8 years and this dismissive treatment and failure to listen is really making me angry. I was to get a supervisor call back within 48 hours. That was 72 hours ago. How good is Dish?

That is is exactly what I said and DTV just ignores it and they don't want to replace the card to fix it either. Just make me pay for it.

Very good ideas all. I have done them. They want to charge me for the smartcard anyway. When you tell them the phone is unplugged that's when they say they got the charges off the scanned card you return. You have no way to contradict anything they say unless you get the guy on the phone...

No, I do not.

Hello everyone. I am really having a problem here with DTV and could use your help. It all started last month. I have $70 in adult PPV charges show up on my bill. They were all dated from October and December of LAST YEAR. (12 months old) They were tied to a card number that I didn't receive...