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I just spoke to DirecTV and they said they have refunded the $149 back to our credit card and that it should show up back in our account in 3-5 days, so we will be watching for it. We will NEVER even think of signing up for DirecTV/AT&T again!

I definitely wouldn't!!! We have been overall very happy with Dish. The only reason we were going to switch to DirecTV was for a better price; however, after this whole ordeal, it's not even worth it! Also, I was comparing the equipment that we currently have with Dish (Hopper 3) and...

Exactly. That is what happened in this case, so it's not as simple has just disputing it and immediately getting the money refunded. I called our credit card company (Bank of America) and I did report the charge as unauthorized and told them the whole story, so they are investigating it.

Actually, he already received my email and had someone contact me from the executive office. I was outside at the time of the call and missed it, but they left a message and I am going to call back. :)

Yes, we have reported it to our card company; however, they have to complete an investigation and it could be 7-10 business days before they are able to do anything and they suggested that we try to work it out with DirecTV. Also, in addition to emailing the CEO of DirecTV, I also sent the same...

I have already spent the entire afternoon on the phone with DirecTV being passed around from one person to another, having to deal with, "Oh, sorry, our department doesn't handle that sort of thing; let me transfer you." I have spent WAY too much time waiting on hold and I talked to 2 different...

Michael White

I found the email address for the CEO of DirecTV, so I just sent a nice little email giving him until the end of the day today to resolve this. :)

Now they are telling me it could take up to a MONTH to refund our money!!!! And, if they decide to refund it, it will be via a Visa gift card!! BS!!!!!!!! THEY were the ones who chose to deny us service and cancel our order, so they have NO right to hold our money hostage like this! I am...

Well, I have been on their "customer service" chat for the past 20 minutes and am now waiting for a supervisor. I also have filed a BBB complaint as well as an online complaint with the Attorney General for our state! I honestly don't remember the last time I was this mad!!! This is blatant...

We have no idea what it is. Our monthly bill was estimated to be approximately $110 a month for the first year. When we ordered the service, it said that $0.00 was due at the time of placing the order. We read all of the fine print and it said nothing about a credit authorization. It makes...

So, the plot thickens. My husband texted me from work this morning telling me that there is a charge on our credit card from DirecTV for $150!!! I am about to go through the roof. We had to give our credit card number at the time of signing up, but it said that the total due at the time of...

I've sadly had to use the AG and Better Business Bureau many times myself and have usually gotten excellent results from it. I just wasn't sure exactly who would handle this type of an issue. I think I will contact the AG's office tomorrow! I honestly don't remember the last time I've been so...

Wow, thanks for all of the super quick replies! I'm glad that I am justified in being royally pissed off! After the way that I was treated today (not being called to inform me that no one was coming, having the customer service chat agent close the chat on me just for using the word "hell,"...

Hi everyone, I'm glad that I found this forum. I am extremely, extremely agitated, frustrated, and angry right now. We have been with Dish Network for the past approximately 8 years and prior to that we were with our local cable company. We have never had DirecTV before. Last week, after...