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I was also told by UPS that since the label was prepaid by WildBlue, that it has a reference number with it. And that UPS sends that information to WildBlue. So...they should have both the reference number and tracking number on their end.

The three glaring things are this: 1) They sent me a used modem that I couldn't use in the first place. 2) We shipped it back using a pre-printed label that they themselves provided. 3) Their tech support misdiagnosed the issue in the first place when I did some tech support with my fiancee...

Well in addition to sending an email to the BBB in Denver, I also filed an online complaint. We'll see if that gets me anywhere.

When I spoke with them on the phone yesterday, both were willing to let me cancel over this and neither seemed to have a problem with it. I sent off an email last night to the PR Marketing person they have listed on their website, the Denver BBB and several editors for the website The...

I have been a Dish Network subscriber now for approx. 5 years. I had upgraded to their HD package in January 2007 when I purchased my first HDTV. In August 2007 I moved to be closer to work for myself and my then girlfriend. Being in a more rural location, we both needed a better solution for...