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Pretty doesn't mean jack if it's not functional. Why do so many companies ignore this fact?

Does this mean they will be rolling out new boxes? Pretty please?

We moved from Gainesville down to Orlando a couple of months ago and had to drop our DishHD service due to apartment complex regulations. Went with BrightHouse service with the 3800HDC DVR. Boy, this this sucks. I so wish I could go back. What's up with the stupid fast forward thing that if you...