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Told her to try the blue button. She says that it didn't do anything when she pressed it. She only has the basic system. Could it be that this function only works with the DVR receiver?

My parents had Direct installed today. They have been with Dish for over 5 years. Mom called tonight asking if I had any idea how to get the browse guide to come up. I said no (I also have Dish). She can get the complete guide to come up but not a browse type display. I hope browse is the...