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Today just for the heck of it I called up directv to see if I could get a free hd dvr, and to my surprise I had no problem getting one. I called the regular 1-800-directv phone number and when the automated system asked me what I wanted to do I said cancel service. After a few minutes on hold...

I was surfing the web this moring and found out that this weekends Michigan football game is going to be televised on ESPNU, and on DirectTv this channel is only available by purchasing the sports package for $12 per month. I decided to call customer retention to see what they could do for me...