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This was the experience at my store as well. We actually had a pseudo-rep for Voom but she was just a part-time merchandiser with little knowledge of the technology. I was the only associate who ever sold Voom systems, primarily because I was an early adopter. For the original poster who blamed...

A lot of stores have had similiar problems. It goes back to bad dealer support. We can't just call up Voom an schedule a service call. We have to go through a dealer support rep (where you usually have to leave a voicemail and hope for a call back.) Our display is finally working after the third...

I can assure you there are as many bad experiences with Best Buy or Circuit City salespeople in reguards to product knowledge. Retail is hell these days and you have to be mental to want to work in it. All of these stupid comments "LOL Searz people R dum LOL" are getting old and clouding the...

OK, guys, I'm going to give you a heads up on the Sears-VOOM problem. I'm a VOOMer AND a Sears employee and I think there needs to be some background given. The responsibility lies with VOOM and upper Sears echelons. When VOOM was introduced it was LITERALLY dropped in the stores with little...