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people all over the country ran into this. Apparently it had something to do with Voom's uplink to the satellite getting blocked by a big storm (wherever they are). I missed the last 5 minutes of Croatia-France because of it!

I'm on 5.68 now, but just got upgraded last night and haven't checked since then. I'll go check now. The tech. said it like it was that way for every install he's done. Maybe all of his recievers have had the old software like mine and he doesn't know any better.

Lots of people here are getting signal strength in the 90s. My installer got a signal in the 90s at the dish and said we'd get the mid-50s at the receiver, and that that's as good as a 98 signal on a Dish or DirecTV. Now, I'm in AZ so maybe that's why I get it in the mid-50s. Have you...

My installer didn't plug in a line since I didn't have a jack near the TV. He said I should get a wireless phone jack solution that plugs into a power outlet and provides a phone dialtone from another nearby phone jack. That's probably what she was talking about. Still, you would need the...

I can tell you that Synergy doesn't have their stuff together in my experience. Their tech. was good (but slow) when he came out but their back-office staff messed up my install time several times. As far as the pixellation, I haven't noticed that any more than I got it on Cox Digital Cable...

To give an update, I had the installation yesterday. The tech. arrived right at 3 PM (on-time) and left at 8:30! I'm not sure what took so long, because things really didn't go all that badly at any point. Some points: The Voom box came with no manual or user guide. He says he's never...

You're right. Installs, Inc. is responsible for assigning these guys. Voom is responsible for it all in the end, though. And if this guy tries to tell me I don't get a DVI and Component cable for free and then tries to charge me for it, then the sh** is going to hit the fan!

I know I'll run into issues, I just had to vent a little. This company installing is the same one that does lots of DirecTV and Dish installs so it's not a reflection on Voom. Other than the fact that Voom had enough faith in them to represent them in the cusomer's home.

I have high hopes for Voom but I have to say that my experience with the installation has been terrible. I live in Phoenix and the local installer here is the cause of all the problems so far. It started when my install was scheduled for Saturday, 6/5. I called on Friday to confirm and to...

FYI for those in Phoenix. Installs, Inc. doesn't have a technician in Phoenix so they assigned my installation to Synergy Communication Partners (602-442-0332). I got installation availability as early as 7 days out (pretty good I thought) but chose the first Saturday I could get which was 17...

Just a post to say I'm planning on getting Voom in Phoenix before the 5/31 deadline. Question for y'all. I live in the Biltmore area. I know there's a huge tower in the Wal-Mart parking lot at 36th St. & Thomas (about a mile away). Does this tower deliver any/most of the local stations'...