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You should be able to access Magic City on the receiver. Please send me a PM with your phone or account number and I'll be happy to review what is occurring. Thank you!

The second Ethernet port is for future use.

The minimum bandwidth requirements for streaming Blockbuster @Home movies through the receiver are; 3Mbps download for HD, 1.5Mbps for SD. Your minimum upload would need to be at least 700kbps. If your Download/Upload speeds are lower than that the receiver will not be able to stream properly...

Have you tried using a different browser? Please send me a PM with your phone or account number so I can assist you further. Thank you!

You may still see certain previews after filtering by pressing the * button. The reason "A Little Bit of Heaven" is $10.99 is because it wont be released in theaters until May 4th.

Is the email address that you have listed on your Blockbuster account the same as the one we have on file? If the emails are the same your queue should sync and carry over. Please send me a PM with your phone or account number and I'll be happy to assist you with this. Thanks!

If you would still like to receive the 20+ HD channels that are included with Blockbuster @Home then yes. The $10 covers the channels and the first disc, each additional disc is an extra $5. You can subscribe to a maximum of 3 discs with Blockbuster @Home. If you need help getting this set up...

You are able to keep a movie as long as you like. If you cancel your subscription to Blockbuster @Home, you will be required to return the disc or pay the un-returned disc fee. The fee would vary depending on the type of disc (ex. DVS, Blu-ray, Video Game).

If you are receiving Free DISH Platinum you will not have access to Blockbuster Movie Pass. The promotion you are receiving is only for the 20 HD channels that were formerly in DISH Platinum. If you would like to have access to discs by mail and the other Movie Pass features, please send me a PM...

There are PPV and VOD selections mixed in with the Blockbuster Movie Pass content that can be filtered out by pressing the * button. PPV and VOD work a little differently than the Movie Pass. When the message appears showing that it will take XX hours and XX minutes, wait about 10-15 minutes and...

I would recommend using the Contact Us link on the EPIX web page to resport these problems. I can forward feeback, but since the site is not managed by DISH Network it is probably best to do the reporting directly to EPIX.

There is not ETA on a fix at this time, but we are working to correct this issue as soon as we can.

Please send me a PM with your phone or account number, and let me know how your receiver is connected to the internet so I can assist you with some troubleshooting. Thanks!

With the Blockbuster Movie Pass you receive 20 channels, streaming through compatible receivers (ViP612/622/722/722k) with an internet connection. There are some New Release VOD movies that are mixed in with the free to stream content but as said by budda, you can filter the list to show only...

Blockbuser Movie Pass is only $10 per month with 1 disc and $5 per month extra for the additional discs up to 3 discs total. The $11.99 that is being refered to is from the Blockbuster by mail service that is available through Blockbuster.

DISH Platinum included 20 channels for $10 per month. Now with the Blockbuster Movie Pass you still have access to the same 20 channels in addition to Blockbuster discs by mail, and streaming content through Dishonline.com as well as the ViP612/622/722/722k receiver (with an internet connection...

Anytime a disc takes longer than 4 days you will want to log into your account click on queue and use the "Report Problem" link. The average turn around is supposed to be 3 days, and when you report issues it can help to find areas that are having issues so they can be improved.

If you send me a PM with your phone or account number and some more details I can check into this for you. Thanks!

If you press the DVR button, then select All Movies the My Rentals is near the bottom of the list.

If you are subscribed to the Blockbuster Movie Pass you have the ability to add movies to your queue. If you are accessing the streaming part of the Movie Pass through a ViP622/722/722k/612 receiver there are some movies that are PPV. You can filter the movies that are PPV by pressing the (*)...

I am more than happy to look into what is occuring. Please send me a PM with your phone or account number so I can assist you further. Thanks!

The parental controls on the receiver cover all content accessible through the receiver.

KAB is correct. There is no way to force an update to come through on a receiver until it becomes available. Once it is available, your receivers will automatically update at the time you have set. The default setting for downloading upgrades is 3am.

You would receive error message 910 that says "Buffering DISH On Demand video...". This would only show up if your internet speed drops below minimum requirements. For SD you need to have internet speed of at least 1.5MBPS and for HD a minimum of 3MBPS.

You can also adjust the preferences on your account to default to Blu-ray when you add a movie to your queue. This helps if you prefer to have Blu-rays sent if the movie is available in that format and DVD as a secondary if it's not available.