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Also had the same problem and spent one hour on the phone with *C, we did everything including a factory reset. No luck. Getting mine replaced by the vendor.

Checked online at www.kusat.com and the provider id is 4128 (I was close) Here are some good links from them: http://www.kusat.com/go.php?path=/install/sc.php http://www.kusat.com/go.php?path=/install/sc-75cm.php http://www.kusat.com/go.php?path=/install/sc-ellip.php

I bought my dish and receiver after I had moved here on one of my many trips back. I have the elliptical dish and aiming the dish requires patience. Using a satellite finder would help and once a signal is acquired waiting 15-20 seconds for the receiver to get a lock is needed. Then slowly...

Yesterday might have been a bad day to try aligning any dish due to the nasty storm here in the bay area. I am assuming you are in California now right?

I live in San Jose and have had no problems get *C. The strongest signal I've been able to get is in the high 60's. I'm subscribed to the Bi-lingual package and have no problems getting the French and HD channels. By the way I'm also from Montreal, welcome to San Jose ...