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Grishamfan, I hope you are one of the leader of VOOM CSR team. It is nice of you to communicate your customers directly this way. Hope you can use the information here to improve your service. My CSR experience is really a toss up. The first time is a lucky for VOOM. I was pissed by...

My installer never mentioned the phone line, and my phone jack is nowhere near the receiver. I questioned VOOM about the land line, here is the response I got: ... Your receiver must always be directly connected to a traditional land-based telephone line to receive the VOOM Service. If it...