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If you called Voom for you install then you should get an email frim installs inc prior to installation. Bill

Press the sat button to put the unit into standby. This should allow the download to occur. It may take 2 or 3 nights though as it depends where you are in thier system. Bill

Yes, I live 50 miles from Chicago and I have had them out 3 times to my house. On the dy of the install the installer did show up on time. However it took him over 6 hours to get everything going. Then after he left I found out he installed the wrong diplexor and didnt seal the holes outside my...

great to hear! It should take abour 30-45 min to downlaod the guide. It's a good Idea to go into System setup/reportback and look at the number of hits received. This needs to be greater than 4 for the guide to download. Bill

The only time you must use a diplexor is if you have 2 or more receivers. I have 2 recievers and am using diplexors. However they are not the Voom diplexors they are better htan Vooms. My Signal power is 68 My Signal quality is 96 Bill

It's Included DVI, Component, Composite, Audio, Phone are included with every receiver. When the installer comes make sure you check and get everything including the OTA module. My installer did not bring everything so he had to go back to his office to get it. good thing I did an inventory...

Nope Sean, They didnt Charge. Bill

Sean, Yup, Multi switch. I asked the guy when he was installing if I could have 2 lines and he said he would use a multi switch. I can see the switch just under the dish. But when this field manager comes out I will find out for sure what it is. Bill

answers I just had my 2 room install done and they used a switch and diplexor for the SAT and OTA. I asked for seperate lines but did not get them. I have a field guy coming on saturday and I will ask he he can run seperate lines. When the installer activates your box it should download...

sending out Field Manager Well Voom is sending a field manager with a new receiver to see if he can fix my Non-sealed holes in my house and to see if he can fix the synced channel problem and to see if he can run me 2 cables from the voom dish to my 2 receivers without the Diplexor. He is...

I have 2 receivers On mine he he used a channel master duplexer. I get the correct mapping of the channels on my upstairs receiver but not on my downstairs receiver. Bill

What got it over 13? He needed the meter to find it. I told him the dish should be pointed to 61.5 like my dishnetwork and he said no it was different. Bill

Yup I will call them tomorrow and if they dont fix it I want a new receive. Bill

Changed Polarity! Changed polarity as outlined in that msg but still no go. Channel mappings still screwed up Bill

Had Guide Info Sean, It had all the guide info until I unplugged the reciever to try to get the receiver back in sync. bill

Trip counter Sean, the trip counter still says 0 bill

Here is my install story!! Ok, here is the complete install story. Installer shows up at 12:30PM, good start. Installs both the Voom dish and my new BIG Winegard OTA antenna. He drills holes upstairs and downstais for both receivers. So while he is doing this I install the downstairs...

Install NOT going well Well the installer seemed to know what he was doing until it came time to adjust the dish. My signal strength max that we have gotten is 12% so I dont know and he doesnt know what the problem is. Will keep everyone posted. Bill

Installer Just Called! Just got a call from the installer at 11AM and he is on his way back to his office to pick up my equipment, including the BIG OTA antenna so I can get all my locals :yes He should be here within the next 90 min. I will keep you posted! Bill

Stick around... My install is due to begin shortly Well it's 10:35AM CST and my install is scheduled to begin sometime after 12:00PM. I will keep everyone posted on the results! :D Bill

Sorry to hear Crypto, sorry to hear about your sh***y install. I will be getting my Voom install done on Monday. How can I find out who is going to do the install to make sure that when I take off from work they show up? Thanks for everyones info. I will know what to do in case of a...